Returns & Exchanges
Due to the perishable nature of our ice cream, we cannot accept returns; however, we offer a Frozen Delivery Guarantee to ensure your order arrives in perfect condition or we will make it right.
Inspect Your Delivery
Upon arrival, please check your shipment immediately to ensure all pints are frozen and the dry ice has performed its job.
Document Any Issues
If your ice cream arrived melted or damaged, take a clear photo of the products and the shipping box within 24 hours of delivery.
Contact Customer Support
Email our team at [email protected] with your order number and photos to initiate a claim under our Frozen Delivery Guarantee.
Resolution and Replacement
Once reviewed, we will issue a full refund or ship a replacement order at no additional cost to ensure you enjoy your splendid treats.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing